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Export your top 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the main category of the top 3 results, and compare to your own. An inequality on high-volume queries is the highest-leverage single edit in local SEO. Set this audit with our for benchmarks.
They do lift click-through in the local panel, occupy space that would otherwise emerge a rival, and feed freshness signals into the 2026 AI summary generator. The product and deal brochures, by contrast, have become materially more crucial this year now that Google Maps pulls items into its AI responses.
A single image, a brief body (up to 1,500 characters but 150 to 300 carries out best), and an optional CTA button. Posts expire after 7 days however remain archived on the profile. Release at least one weekly. The CTA drop-down includes Book, Order online, Purchase, Find Out More, Register, and Call now Schedule and Order online transform best when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The occasion schema feeds into Google Maps event discovery and is one of the few locations where structured calendar data surfaces natively inside the profile. Offer posts support a coupon code, an optional expiry date, and an explicit terms-of-use field.
Turn deals monthly; a profile perpetually advertising the very same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with photo, name, price, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from product entries when a user asks "does anybody nearby sell X", making this the single most underused surface area in GBP.
Every item entry is a mini landing page inside the profile. Posts, items, and uses now feed into the Maps put summary in addition to evaluations and your profile description. Keep at least one post active at all times, revitalize the product catalogue quarterly, and compose product descriptions with the uniqueness a summary generator can ground on active ingredients, materials, service scope, guarantees.
[target2:anchor_exact1]What has altered in 2026 is that review material now feeds 2 distinct surfaces: the classic star-rating and snippet stack, and the AI-generated summary paragraph above it. The Q&A section has silently ended up being more essential for the same reason responses are a grounding source for AI responses. Messaging is a conversion channel that most SMBs still leave off.
React to positive reviews briefly and specifically (mention what the customer pointed out the meal, the treatment, the outcome). Respond to negative evaluations determined and factually, offer an offline channel, and never argue. Never ever copy-paste the exact same line throughout 5 reviews Google's replicate detection flags it and it looks low-cost to the next customer checking out the profile.
Never ever provide rewards for reviews; Google's policy enforcement on this is stringent and automated. Any Google user can ask and address questions on your profile.

If you do not answer within 24 hours consistently, Google auto-disables the Message button to protect user experience. Incorporate with the Business Messages API if you operate a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your team actually views.
Generic luxury evaluations like "Terrific service" have actually always been low-value. In 2026 they are likewise wasted summary tokens. Request for specifics in the demand itself "What stood out about the check out?" prompts detail, while "How was your experience?" triggers unclear. Our covers associated entity and grounding concepts. Profiles with richer media get more views, more calls, and more direction demands.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded properties, and rewards profiles that gradually revitalize the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Choose something expressive and branded, not a generic stock shot. Google regularly auto-rotates covers from client publishes if no owner cover is set a reason to set one explicitly.
Tight crop, strong background, understandable at favicon size. The logo design is what appears next to AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of five of each. Shoot during the company' best-looking hour (sundown exterior, lunch-rush interior) rather than empty on a Monday early morning.
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