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Customer uploads can not be removed unless they breach Google's content policies (off-topic, offensive, misleading). Flag truly problematic images through the image-level menu; do not flag unflattering-but-accurate ones Google rejects such demands and duplicated flagging can reduce profile trust signals.

Profiles that add media weekly show measurably greater views in the Performance tab than profiles that submitted when at setup and then stopped. Treat media as an ongoing deliverable, not a setup task. The old Insights tab was replaced by the Efficiency tab in 2023 and considerably revamped again in 2026.
An excellent weekly read takes 5 minutes and tells you whether category-level SEO work is landing. Efficiency divides searches into direct (brand-name), discovery (classification or service terms), and branded-adjacent (competitor or adjacent-brand questions). Increasing discovery ratio is the cleanest single indication that classification and material work is moving the profile beyond its existing audience.
Each action maps to a different stage of the regional funnel. Instructions demands indicate intent to go to. Calls show intent to consult or book. Site clicks show research. Track the ratio, not just the raw numbers a profile with 500 views and 40 direction requests is performing far better than one with 5,000 views and 50 requests.
The 2026 update included a new row that splits impressions by surface area: timeless regional panel, Maps AI summary card, and Google AI Overviews in the natural SERP. Track AI-surface share an increasing proportion of views coming from AI summary cards is the defining local-SEO metric of 2026. If your AI-surface share is below 15%, your profile is either missing grounding content (product descriptions, in-depth reviews) or is contending in a vertical where Google has actually not yet rolled out summaries.
The standard is a sign instead of conclusive you can not see which peers are consisted of however sustained below-median efficiency on views or action rate is a signal to investigate main classification, description efficiency, and media freshness. Pull Performance data into Looker Studio via the main GBP port for cross- area reporting.
Google has actually explained local ranking as a function of 3 elements for over a decade: distance, importance, and prominence. That framing still holds in 2026, however each element has gathered sub-signals that separate top-performing profiles from stagnant ones.
A dentist whose description checks out "Family dentist offering cleanings, lightening, veneers, and pediatric care" will match more discovery inquiries than one that reads "Your relied on local dental expert". The most intricate aspect. Consists of backlink profile of the connected site, citations across the local-citation chart (Yelp, TripAdvisor, BBB, market directories), review count, evaluation velocity, review belief, and offline brand acknowledgment (news points out, sponsorships).
Profiles getting fresh evaluations every week outrank otherwise-equivalent profiles whose most current evaluation is 3 months old. Tie evaluation requests to an operational milestone (service conclusion, shipment, follow-up call) so the cadence is automatic rather than campaign-driven.
Suite numbers formatted in a different way, a mix of 555-1234 and (555) 123-4321, a tradition "LLC" suffix on some directory sites and not others each disparity makes Google a little less confident about the entity. Run a citation audit with Moz Local, BrightLocal, or Semrush Listing Management and repair the leading 20 highest-authority inconsistencies quarterly.
Profiles with rich grounding content (in-depth reviews, substantive items, linked service pages) are cited inside Overviews; thin profiles are excluded. Everything above still uses when you run one profile.
A dentist whose description reads "Family dental expert offering cleanings, whitening, veneers, and pediatric care" will match more discovery queries than one that checks out "Your relied on local dental professional". The most complex element. Consists of backlink profile of the connected site, citations across the local-citation chart (Yelp, TripAdvisor, BBB, industry directories), evaluation count, evaluation speed, evaluation belief, and offline brand acknowledgment (news discusses, sponsorships).
A different sub-signal that Google has increasingly weighted. Profiles getting fresh evaluations every week outrank otherwise-equivalent profiles whose latest review is 3 months old. Cadence matters more than volume at the margin. Tie review requests to an operational turning point (service conclusion, delivery, follow-up call) so the cadence is automatic instead of campaign-driven.
Suite numbers formatted in a different way, a mix of 555-1234 and (555) 123-4321, a tradition "LLC" suffix on some directory sites and not others each disparity makes Google a little less confident about the entity. Run a citation audit with Moz Local, BrightLocal, or Semrush Listing Management and repair the leading 20 highest-authority disparities quarterly.
Profiles with abundant grounding content (in-depth evaluations, substantive products, linked service pages) are pointed out inside Summaries; thin profiles are excluded. Everything above still uses when you run one profile.
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